CRM software (customer relationship management software) is a tool that's designed to help your organization offer your customers a unique and seamless experience, as well as build better relationships by providing a complete picture of all customer interactions, keeping track of your sales, organizing and prioritizing your opportunities, and facilitating collaboration between various teams.

CRM stands for customer relationship management, which is a tool, strategy, or process helps companies to better organize and access their customer data. You will learn about it in salesforce training
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